yabo官网

yabo官网 >新闻>国家局和省局信息

  一、总体情况

  1.2021nian2yue,yaboguanfangwangzhanhegesheng(qu、shi)youzhengguanlijutongguo“12305”youzhengyeyonghushensudianhuaheshensuwangzhangongchulishensu18715jian,huanbixiajiang13.6%,tongbizengzhang45.5%。shensuzhongshejiyouzhengfuwuwentide711jian,zhanzongshensuliangde3.8%,huanbizengzhang17.1%,tongbizengzhang5.5%;shejikuaidifuwuwentide18004jian,zhanzongshensuliangde96.2%,huanbixiajiang14.5%,tongbizengzhang47.7%。

  2.shoulideshensuzhongyouxiaoshensu(quedingqiyezerende)wei2026jian,huanbizengzhang11%,tongbizengzhang3.7%。youxiaoshensuzhongshejiyouzhengfuwuwentide62jian,zhanyouxiaoshensuliangde3.1%,huanbizengzhang37.8%,tongbizengzhang8.8%;shejikuaidifuwuwentide1964jian,zhanyouxiaoshensuliangde96.9%,huanbizengzhang10.3%,tongbizengzhang3.5%。

  3.yonghuduiyouzhengguanlijigouyouxiaoshensuchuligongzuomanyilvwei97.7%,duiyouzhengqiyeyouxiaoshensuchulimanyilvwei95.2%,duikuaidiqiyeyouxiaoshensuchulimanyilvwei96.4%。

  4.youzhengkuaidiqiyeduishengjiyouzhengguanlijigouzhuanbandeshensuweinenganguidingshixianhuifudeyou3jian,yuquniantongqixiangbixiajiang65jian。

  邮政快递企业逾期情况表

  danwei: jian

xuhao

gongsimingcheng

shanxi

guangdong

heji

1

zhongguoyouzheng

1

 

1

2

qita

 

2

2

heji

1

2

3

 

  二、邮政服务申诉情况

  1.youzhengfuwushensuwentiqingkuang

  yonghuduiyouzhengfuwuwentishensu711jian,huanbizengzhang17.1%,tongbizengzhang5.5%。

  youzhengfuwushensudezhuyaowentishiyoujianyanwu、toudifuwuheyoujiandiushiduanshao,fenbiezhanshensuzongliangde36.7%、31.5%he17.7%。qizhong,huanbizengzhangmingxiandeshiyoujianyanwuheyoujiandiushiduanshaowenti。

  邮政服务问题申诉量情况统计表

xuhao

shensuneirong

shensujianshu

zhanbi%

huanbi%

tongbi%

hanjian

baojian

baokan

jiyou

qita

1

yanwu

261

36.7

33.2

2.4

91

149

1

2

18

2

toudifuwu

224

31.5

-4.3

19.8

185

28

3

1

7

3

diushiduanshao

126

17.7

27.3

5.9

46

77

0

0

3

4

shoujifuwu

35

4.9

288.9

2.9

27

5

1

2

0

5

sunhui

25

3.5

4.2

-19.4

7

16

0

1

1

6

weiguishoufei

7

1

-46.2

0

7

0

0

0

0

7

qita

33

4.6

3.1

-19.5

11

5

2

2

13

heji

711

100

17.1

5.5

374

280

7

8

42

 

  2.youzhengfuwushensuzhuyaowentierjiyuanyinqingkuang

  youjianyanwushensuzhongzhuyaozhanbishizhongzhuanhuoyunshuyanwu,toudifuwushensuzhongzhuyaozhanbishixujiaqianshou,youjiandiushiduanshaoshensuzhongzhuyaozhanbishiqiyeweianzhaoguidingpeichang。

  3.youzhengfuwuyouxiaoshensuwentiqingkuang

  yonghuduiyouzhengfuwuwentiyouxiaoshensu62jian,huanbizengzhang37.8%,tongbizengzhang8.8%。youzhengfuwuyouxiaoshensudezhuyaowentishiyoujianyanwu、youjiandiushiduanshaohetoudifuwu,fenbiezhanyouxiaoshensuzongliangde41.9%、24.2%he22.6%。qizhong,huanbizengzhangmingxiandeshiyoujianyanwuwenti。

  邮政服务有效申诉情况统计表

xuhao

shensuwenti

shensujianshu

zhanbi%

huanbi%

tongbi%

 

1

yanwu

baojian

14

26

41.9

188.9

4.0

hanjian

10

qita

2

2

diushiduanshao

baojian

11

15

24.2

36.4

15.4

hanjian

4

3

toudifuwu

hanjian

8

14

22.6

-17.6

-6.7

baojian

5

baokan

1

4

shoujifuwu

hanjian

3

4

6.5

100

100

baojian

1

5

sunhui

baojian

2

2

3.2

-66.7

0.0

6

qita

1

1.6

/

/

heji

62

100

37.8

8.8

 

  三、快递服务申诉情况

  (yi)kuaidifuwushensuzongtiqingkuang

  1.kuaidifuwushensuwentiqingkuang

  yonghuduikuaidifuwuwentishensu18004jian,huanbixiajiang14.5%,tongbizengzhang47.7%。

  kuaidifuwushensudezhuyaowentishikuaijiandiushiduanshao、kuaijianyanwuhekuaijiansunhui,fenbiezhanshensuzongliangde29.5%、26.6%he18.9%。qizhong,huanbizengzhangdeshikuaijianyanwu,tongbizengzhangmingxiandeshikuaijiandiushiduanshaohekuaijiansunhuiwenti。

  快递服务申诉情况统计表

xuhao

shensuneirong

shensujianshu

zhanbi%

huanbi%

tongbi%

1

diushiduanshao

5307

29.5

-23.1

104.0

2

yanwu

4797

26.6

5.4

16.6

3

sunhui

3401

18.9

-10.7

54.0

4

toudifuwu

3290

18.3

-21.4

42.2

5

shoujifuwu

530

2.9

-30.7

26.2

6

weiguishoufei

222

1.2

-27.0

80.5

7

daishouhuokuan

36

0.2

-59.1

9.1

8

qita

421

2.3

-6.2

12.3

heji

18004

100

-14.5

47.7

 

  2.kuaidifuwushensuzhuyaowentierjiyuanyinqingkuang

  kuaijiandiushiduanshaoshensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman,kuaijianyanwushensuzhongzhuyaozhanbishizhongzhuanhuoyunshuyanwu,kuaijiansunhuishensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman。

  3.kuaidifuwuyouxiaoshensuwentiqingkuang

  yonghuduikuaidifuwuwentiyouxiaoshensu1964jian,huanbizengzhang10.3%,tongbizengzhang3.5%。kuaidifuwuyouxiaoshensudezhuyaowentishikuaijianyanwu、kuaijiandiushiduanshaohetoudifuwu,fenbiezhanyouxiaoshensuzongliangde34.1%、27.2%he24.4%。qizhong,huanbizengzhangmingxiandeshikuaijianyanwuwenti。

  快递服务有效申诉情况统计表

xuhao

shensuwenti

youxiaoshensujianshu

zhanbi%

huanbi%

tongbi%

1

yanwu

670

34.1

58.0

-11.1

2

diushiduanshao

535

27.2

-5.3

24.1

3

toudifuwu

480

24.4

-3.0

1.3

4

sunhui

214

10.9

5.9

28.9

5

shoujifuwu

31

1.6

-38.0

19.2

6

weiguishoufei

17

0.9

0.0

142.9

7

daishouhuokuan

3

0.2

-70.0

-78.6

8

qita

14

0.7

-17.6

-44.0

heji

1964

100

10.3

3.5

  

  (er)zhuyaokuaidiqiyeshensuqingkuang

  quanguokuaidiqiyeshensulv(baiwanjiankuaijianyewuliang)pingjunwei3.54,youxiaoshensulvpingjunwei0.39。yonghuduikuaidiqiyeshensuzhuyaowentizhong,kuaijiandiushiduanshaoshensulvpingjunwei1.04,kuaijianyanwushensulvpingjunwei0.94,kuaijiansunhuishensulvpingjunwei0.67,toudifuwushensulvpingjunwei0.65。

  主要快递企业申诉情况统计表

  danwei: shensujianshu/baiwanjiankuaijianyewuliang

xuhao

qiyemingcheng

shensulv

zhuyaowentishensulvfenbu

有效
申诉率

diushiduanshao

yanwu

sunhui

toudifuwu

1

baishikuaidi

7.00

2.62

1.91

0.97

1.20

0.03

2

dhl

8.17

/

3.00

0.82

1.63

/

3

debangkuaidi

14.97

2.27

4.59

6.31

0.98

4.04

4

disifang

1.76

0.51

0.81

0.07

0.2

0.02

5

ems

6.07

1.98

2.36

0.72

0.77

1.57

6

fedex

8.34

1.6

2.89

0.96

0.64

0.64

7

jitusudi

0.92

0.31

0.17

0.13

0.25

0.11

8

jingdongkuaidi

2.09

0.54

0.5

0.6

0.27

0.03

9

kuayuesuyun

5.39

0.17

2.61

0.87

0.7

1.48

10

minhangkuaidi

3.24

1.62

1.62

/

/

1.62

11

shentongkuaidi

2.13

0.69

0.39

0.33

0.53

0.01

12

shunfengsuyun

3.5

0.94

0.48

1.73

0.16

0.02

13

suer

4.37

1.21

1.21

0.49

0.97

2.18

14

suningyigou

/

/

/

/

/

/

15

tiantiankuaidi

74.32

35.37

13.71

10.93

12.12

42.13

16

ups

12.88

0.92

6.9

1.38

1.38

0.46

17

yousu

7.41

2.24

1.57

2.39

0.67

1.35

18

yuantongsudi

5.08

1.98

1.06

0.63

1.09

0.05

19

yundakuaidi

1.54

0.45

0.45

0.17

0.34

0.01

20

zhaijisong

19.15

5.22

4.06

1.74

7.83

1.45

21

zhongtongkuaidi

0.95

0.21

0.11

0.14

0.33

0.001

22

zhongwaiyun-kongyun

0.11

0.04

0.04

/

/

/

全国平均

3.54

1.04

0.94

0.67

0.65

0.39

zhu: 1.anqiyemingchengpinyinshouzimushengxupailie

 2.benyuewuyonghushensusuningyigoufuwuzhiliangwenti

  (san)shengjiquyukuaidifuwushensuqingkuang

  shengjikuaidifuwushensulv(baiwanjiankuaijianyewuliang)pingjunwei2.0,youxiaoshensulvpingjunwei0.22。shengjiquyukuaidifuwushensuzhuyaowentizhong,kuaijiandiushiduanshaoshensulvpingjunwei0.59,kuaijianyanwushensulvpingjunwei0.53,kuaijiansunhuishensulvpingjunwei0.38,kuaijiantoudifuwushensulvpingjunwei0.37。

  省级区域快递服务申诉情况统计表

  danwei: shensujianshu/baiwanjiankuaijianyewuliang

xuhao

diqu

shensulv

zhuyaowentishensulvfenbu

有效
申诉率

diushiduanshao

yanwu

sunhui

toudifuwu

1

beijing

6.11

1.67

2.17

1.08

0.98

0.78

2

tianjin

1.61

0.53

0.44

0.32

0.24

0.57

3

hebei

1.86

0.64

0.65

0.35

0.18

0.06

4

shanxi

2.26

0.80

0.47

0.57

0.36

0.51

5

neimenggu

3.15

0.78

0.77

0.66

0.14

0.18

6

liaoning

2.67

1.02

0.61

0.54

0.29

0.21

7

jilin

3.64

1.18

1.13

0.98

0.25

0.64

8

heilongjiang

5.09

1.51

2.01

0.90

0.32

1.07

9

shanghai

2.73

0.57

0.89

0.35

0.70

0.18

10

jiangsu

2.05

0.69

0.56

0.37

0.32

0.33

11

zhejiang

1.34

0.42

0.25

0.24

0.31

0.19

12

anhui

1.58

0.51

0.35

0.28

0.38

0.09

13

fujian

2.99

0.75

0.79

0.57

0.66

0.24

14

jiangxi

1.04

0.37

0.16

0.21

0.26

0.19

15

shandong

2.69

0.84

0.75

0.47

0.50

0.22

16

henan

1.44

0.46

0.22

0.30

0.42

0.13

17

hubei

2.14

0.54

0.47

0.54

0.42

0.29

18

hunan

3.1

0.83

0.95

0.52

0.40

0.16

19

guangdong

1.05

0.28

0.23

0.20

0.22

0.07

20

guangxi

0.96

0.25

0.20

0.28

0.14

0.08

21

hainan

2.43

0.78

0.44

0.55

0.50

0.13

22

zhongqing

1.19

0.21

0.21

0.31

0.17

0.06

23

sichuan

1.11

0.31

0.18

0.35

0.21

0.06

24

guizhou

7.29

2.28

2.26

0.85

1.67

1.47

25

yunnan

1.60

0.56

0.32

0.39

0.24

0.08

26

xizang

20.48

7.39

4.55

6.83

0.57

3.98

27

shanxi

1.50

0.66

0.31

0.24

0.25

0.17

28

gansu

2.59

0.74

0.77

0.75

0.23

0.49

29

qinghai

2.14

0.89

0.27

0.71

0.27

/

30

ningxia

1.06

0.32

0.09

0.46

0.14

0.18

31

xinjiang

16.77

3.56

7.98

2.19

2.47

0.81

平均

2.0

0.59

0.53

0.38

0.37

0.22

  

  (si)zhuyaokuaidiqiyeshensuchuligongzuozonghezhishuqingkuang

  21jiazhuyaokuaidiqiyeshensuchuligongzuozonghezhishupingjunwei95.97,gaoyupingjunshudekuaidiqiyeyou10jia,diyupingjunshudeyou11jia。

  主要快递企业申诉处理工作评价表 

xuhao

qiyemingcheng

shensuchuligongzuozonghezhishu

1

dhl

100

2

minhangkuaidi

100

3

debangkuaidi

99.22

4

zhaijisong

99.14

5

kuayuesuyun

99.08

6

jingdongkuaidi

98.02

7

ups

97.97

8

jitusudi

97.77

9

yundakuaidi

97.65

10

suer

96.84

11

shunfengsuyun

95.91

12

yuantongsudi

95.21

13

baishikuaidi

95.11

14

tiantiankuaidi

93.98

15

zhongtongkuaidi

93.86

16

disifang

93.52

17

fedex

93.52

18

zhongwaiyun-kongyun

93.52

19

shentongkuaidi

93.34

20

ems

92.95

21

yousu

88.85

平均

95.97

 

  注: 1.申诉处理工作综合指数,是对企业申诉处理工作质量的综合评价,根据企业申诉处理工作水平由高到低排序。综合指数相同时,按企业名称拼音首字母升序排列。

  2.综合指数考核参数包含一次结案率、逾期率、企业答复不规范率、企业答复不属实率、工作满意率等五个指标。(数据来源于系统自动生成)

  3.因本月无用户申诉苏宁易购服务质量问题,所以综合指数不做排名。

  四、省级邮政管理机构申诉处理工作综合指数情况

  shengjiyouzhengguanlijigoushensuchuligongzuozonghezhishupingjunwei95.32,gaoyuquanguopingjunshudediquyou21ge,diyuquanguopingjunshudediquyou10ge。

  省级邮政管理机构申诉处理工作评价表

xuhao

diqu

shensuchuligongzuozonghezhishu

1

guizhou

99.40

2

hubei

99.19

3

sichuan

98.72

4

yunnan

98.04

5

xinjiang

98.02

6

neimenggu

97.92

7

anhui

97.67

8

hunan

97.65

9

hebei

97.59

10

heilongjiang

97.56

11

fujian

97.37

12

liaoning

96.99

13

shandong

96.87

14

qinghai

96.84

15

zhongqing

96.82

16

guangdong

96.66

17

gansu

96.58

18

shanghai

96.57

19

jilin

96.34

20

shanxi

95.76

21

tianjin

95.49

22

guangxi

94.00

23

hainan

94.00

24

jiangsu

94.00

25

jiangxi

94.00

26

ningxia

94.00

27

xizang

94.00

28

zhejiang

93.97

29

beijing

85.29

30

henan

85.22

31

shanxi

82.40

平均

95.32

 

  注: 1.申诉处理工作综合指数,是对省级邮政管理机构申诉处理工作质量 的综合评价,根据省级邮政管理机构申诉处理工作水平由高到低排序。综合指数相同时,按地区名称拼音首字母升序排列。

  2.综合指数考核参数包含一次结案率、逾期率、正确率、工作满意率等四个指标。(数据来源于系统自动生成)

爱游戏 - 爱游戏官网 爱游戏 - 爱游戏官网 爱游戏 - 爱游戏官网 爱游戏 - 爱游戏官网 爱游戏 - 爱游戏官网