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  yi、zongtiqingkuang

  1.2021nian4yue,yaboguanfangwangzhanhegesheng(qu、shi)youzhengguanlijutongguo“12305”youzhengyeyonghushensudianhuaheshensuwangzhangongchulishensu18253jian,huanbixiajiang31.4%,tongbizengzhang9.1%。shensuzhongshejiyouzhengfuwuwentide489jian,zhanzongshensuliangde2.7%,huanbixiajiang32.7%,tongbizengzhang17.5%;shejikuaidifuwuwentide17764jian,zhanzongshensuliangde97.3%,huanbixiajiang31.4%,tongbizengzhang8.9%。

  2.shoulideshensuzhongyouxiaoshensu(quedingqiyezerende)wei1500jian,huanbixiajiang41.3%,tongbixiajiang38.9%。youxiaoshensuzhongshejiyouzhengfuwuwentide37jian,zhanyouxiaoshensuliangde2.5%,huanbixiajiang36.2%,tongbixiajiang31.5%;shejikuaidifuwuwentide1463jian,zhanyouxiaoshensuliangde97.5%,huanbixiajiang41.4%,tongbixiajiang39%。

  3.yonghuduiyouzhengguanlijigouyouxiaoshensuchuligongzuomanyilvwei98.4%,duiyouzhengqiyeyouxiaoshensuchulimanyilvwei100%,duikuaidiqiyeyouxiaoshensuchulimanyilvwei97%。

  4.youzhengkuaidiqiyeduishengjiyouzhengguanlijigouzhuanbandeshensuweinenganguidingshixianhuifudeyou3jian,yuquniantongqixiangbixiajiang42jian。

  5.youzhengkuaidiqiyeduishengjiyouzhengguanlijigouzhuanbandeshensuweinengrushihuifudeyou40jian,huanbijianshao35jian。

邮政快递企业答复不属实情况表

xuhao

gongsimingcheng

jianshu

1

yuantongsudi

11

2

ems

8

3

shentongkuaidi

5

4

danniaokuaidi

3

5

cainiaoyizhan

2

6

debang

1

7

jingdongkuaidi

1

8

qita

9

heji

40

  1.youzhengfuwushensuwentiqingkuang

  yonghuduiyouzhengfuwuwentishensu489jian,huanbixiajiang32.7%,tongbizengzhang17.5%。

  youzhengfuwushensudezhuyaowentishitoudifuwu、youjiandiushiduanshaoheyoujianyanwu,fenbiezhanshensuzongliangde50.1%、20%he18.4%,huanbijunxiajiangmingxian,tongbizengzhangmingxiandeshitoudifuwuwenti。

邮政服务问题申诉量情况统计表

xuhao

shensuneirong

shensujianshu

zhanbi%

huanbi%

tongbi%

hanjian

baojian

baokan

jiyou

qita

1

toudifuwu

245

50.1

-21.2

85.6

207

22

5

3

8

2

diushiduanshao

98

20

-33.3

-21

26

67

0

1

3

3

yanwu

90

18.4

-53.1

0

40

39

3

1

7

4

sunhui

20

4.1

-20

5.3

5

14

0

1

0

5

weiguishoufei

10

2

11.1

42.9

5

3

0

0

2

6

shoujifuwu

7

1.4

-61.1

-75

6

1

0

0

0

7

qita

19

3.9

-24

18.8

10

0

0

4

5

heji

489

100

-32.7

17.5

299

146

8

10

25

  2.youzhengfuwushensuzhuyaowentierjiyuanyinqingkuang

  toudifuwushensuzhongzhuyaozhanbishixujiaqianshou,youjiandiushiduanshaoshensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman,youjianyanwushensuzhongzhuyaozhanbishizhongzhuanhuoyunshuyanwu。

  3.youzhengfuwuyouxiaoshensuwentiqingkuang

  yonghuduiyouzhengfuwuwentiyouxiaoshensu37jian,huanbixiajiang36.2%,tongbixiajiang31.5%。youzhengfuwuyouxiaoshensudezhuyaowentishiyoujiandiushiduanshao、toudifuwuheyoujianyanwu,fenbiezhanyouxiaoshensuzongliangde43.2%、29.7%he24.3%,huanbijunxiajiangmingxian,tongbixiajiangmingxiandeshiyoujiandiushiduanshaowenti。

邮政服务有效申诉情况统计表

 

   san、kuaidifuwushensuqingkuang

  (yi)kuaidifuwushensuzongtiqingkuang

  1.kuaidifuwushensuwentiqingkuang

  yonghuduikuaidifuwuwentishensu17764jian,huanbixiajiang31.4%,tongbizengzhang8.9%。

  kuaidifuwushensudezhuyaowentishikuaijiandiushiduanshao、toudifuwuhekuaijiansunhui,fenbiezhanshensuzongliangde33.2%、22.5%he21.3%,huanbijunxiajiangmingxian,tongbizengzhangmingxiandeshitoudifuwuwenti。

快递服务申诉情况统计表

xuhao

shensuneirong

shensujianshu

zhanbi%

huanbi%

tongbi%

1

diushiduanshao

5901

33.2

-25.6

13.4

2

toudifuwu

4002

22.5

-16

51.8

3

sunhui

3791

21.3

-20.3

3.1

4

yanwu

2986

16.8

-54.2

-20.2

5

shoujifuwu

538

3

-49.2

21.7

6

weiguishoufei

235

1.3

-34.2

-1.3

7

daishouhuokuan

68

0.4

25.9

-4.2

8

qita

243

1.4

-44.3

-21.6

heji

17764

100

-31.4

8.9

  2.kuaidifuwushensuzhuyaowentierjiyuanyinqingkuang

  kuaijiandiushiduanshaoshensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman,toudifuwushensuzhongzhuyaozhanbishixujiaqianshou,kuaijiansunhuishensuzhongzhuyaozhanbishiduiqiyepeichangjinebuman。

  3.kuaidifuwuyouxiaoshensuwentiqingkuang

  yonghuduikuaidifuwuwentiyouxiaoshensu1463jian,huanbixiajiang41.4%,tongbixiajiang39%。kuaidifuwuyouxiaoshensudezhuyaowentishikuaijiandiushiduanshao、toudifuwuhekuaijianyanwu,fenbiezhanyouxiaoshensuzongliangde36.6%、30.1%he16%,huanbi、tongbijunxiajiangmingxian。

快递服务有效申诉情况统计表

xuhao

shensuwenti

youxiaoshensujianshu

zhanbi%

huanbi%

tongbi%

1

diushiduanshao

536

36.6

-41.3

-49.1

2

toudifuwu

440

30.1

-32.4

-7

3

yanwu

234

16

-55.8

-56.4

4

sunhui

176

12

-32.3

-22.1

5

shoujifuwu

34

2.3

-22.7

-33.3

6

weiguishoufei

20

1.4

-71

122.2

7

daishouhuokuan

9

0.6

80

-35.7

8

qita

14

1

-41.7

-61.1

heji

1463

100

-41.4

-39

  (er)zhuyaokuaidiqiyeshensuqingkuang

  quanguokuaidiqiyeshensulv(baiwanjiankuaijianyewuliang)pingjunwei1.95,youxiaoshensulvpingjunwei0.16。yonghuduikuaidiqiyeshensuzhuyaowentizhong,kuaijiandiushiduanshaoshensulvpingjunwei0.65,toudifuwushensulvpingjunwei0.44,kuaijiansunhuishensulvpingjunwei0.42,kuaijianyanwushensulvpingjunwei0.33。

主要快递企业申诉情况统计表(单位: 申诉件数/百万件快件业务量)

xuhao

qiyemingcheng

shensulv

zhuyaowentishensulvfenbu

有效
申诉率

diushiduanshao

toudifuwu

sunhui

yanwu

baishikuaidi

2.60

1.01

0.63

0.30

0.56

0.02

2

dhl

5.34

0.99

0.59

0.40

1.38

0.79

3

debangkuaidi

11.50

1.87

0.47

7.97

0.66

1.31

4

disifang

1.42

0.46

0.17

0.09

0.43

0.07

5

ems

3.83

1.74

0.62

0.53

0.81

0.87

6

fedex

8.36

1.56

1.94

1.17

0.97

0.97

7

jitusudi

0.62

0.23

0.24

0.06

0.06

0.06

8

jingdongkuaidi

1.11

0.25

0.20

0.47

0.10

0.03

9

kuayuesuyun

2.23

0.04

0.21

0.90

0.60

0.56

10

minhangkuaidi

1.09

/

1.09

/

/

1.09

11

shentongkuaidi

1.34

0.44

0.37

0.21

0.19

0.01

12

shunfengsuyun

2.35

0.64

0.10

1.28

0.20

0.02

13

suer

5.44

1.36

0.85

0.85

1.70

2.04

14

suningyigou

0.10

0.10

/

/

/

/

15

tiantiankuaidi

67.21

52.18

5.31

3.32

5.53

37.14

16

ups

14.99

2.81

0.47

2.81

5.62

0.47

17

yousu

6.55

1.72

1.43

1.97

1.27

0.70

18

yuantongsudi

2.68

1.04

0.69

0.38

0.43

0.04

19

yundakuaidi

0.83

0.32

0.22

0.11

0.13

0.01

20

zhaijisong

7.40

2.91

3.03

0.49

0.49

0.85

21

zhongtongkuaidi

0.37

0.11

0.13

0.06

0.04

0.003

22

zhongwaiyun-kongyun

0.19

/

/

0.03

0.08

/

全国平均

1.95

0.65

0.44

0.42

0.33

0.16

  zhu: anqiyemingchengpinyinshouzimushengxupailie

  (san)shengjiquyukuaidifuwushensuqingkuang

  shengjikuaidifuwushensulv(baiwanjiankuaijianyewuliang)pingjunwei1.06,youxiaoshensulvpingjunwei0.09。shengjiquyukuaidifuwushensuzhuyaowentizhong,kuaijiandiushiduanshaoshensulvpingjunwei0.35,toudifuwushensulvpingjunwei0.24,kuaijiansunhuishensulvpingjunwei0.23,kuaijianyanwushensulvpingjunwei0.18。

省级区域快递服务申诉情况统计表(单位: 申诉件数/百万件快件业务量)

xuhao

diqu

shensulv

zhuyaowentishensulvfenbu

有效
申诉率

diushiduanshao

toudifuwu

sunhui

yanwu

1

beijing

2.96

0.98

0.67

0.59

0.57

0.22

2

tianjin

0.75

0.22

0.16

0.15

0.19

0.09

3

hebei

1.26

0.58

0.23

0.18

0.21

0.15

4

shanxi

1.19

0.53

0.18

0.32

0.14

0.31

5

neimenggu

1.11

0.37

0.17

0.35

0.14

0.08

6

liaoning

1.35

0.56

0.16

0.35

0.22

0.07

7

jilin

1.07

0.42

0.11

0.29

0.19

0.20

8

heilongjiang

1.39

0.57

0.21

0.34

0.23

0.30

9

shanghai

2.31

0.43

0.76

0.35

0.67

0.11

10

jiangsu

0.93

0.33

0.17

0.26

0.11

0.06

11

zhejiang

0.59

0.20

0.15

0.13

0.07

0.06

12

anhui

0.65

0.22

0.14

0.12

0.12

0.03

13

fujian

1.68

0.48

0.57

0.33

0.23

0.08

14

jiangxi

0.59

0.19

0.11

0.23

0.06

0.06

15

shandong

1.38

0.47

0.33

0.26

0.23

0.07

16

henan

0.62

0.25

0.13

0.15

0.05

0.03

17

hubei

1.25

0.40

0.32

0.29

0.16

0.11

18

hunan

1.79

0.64

0.35

0.40

0.31

0.10

19

guangdong

0.71

0.22

0.15

0.14

0.12

0.07

20

guangxi

0.56

0.18

0.08

0.11

0.10

0.02

21

hainan

1.18

0.37

0.23

0.38

0.15

0.08

22

zhongqing

0.68

0.11

0.20

0.16

0.12

0.04

23

sichuan

0.87

0.30

0.13

0.26

0.13

0.04

24

guizhou

4.39

1.36

1.26

0.74

0.79

0.67

25

yunnan

1.24

0.45

0.22

0.30

0.23

0.04

26

xizang

5.87

2.42

0.52

1.38

1.55

1.90

27

shanxi

0.70

0.23

0.14

0.15

0.16

0.03

28

gansu

1.04

0.35

0.12

0.36

0.15

0.14

29

qinghai

1.17

0.42

0.13

0.46

0.17

0.04

30

ningxia

0.57

0.20

0.07

0.22

0.05

0.12

31

xinjiang

3.78

1.10

0.51

0.77

1.23

0.15

平均

1.06

0.35

0.24

0.23

0.18

0.09

  (si)zhuyaokuaidiqiyeshensuchuligongzuozonghezhishuqingkuang

  22jiazhuyaokuaidiqiyeshensuchuligongzuozonghezhishupingjunwei93.65,gaoyupingjunshudekuaidiqiyeyou15jia,diyupingjunshudeyou7jia。

主要快递企业申诉处理工作评价表

xuhao

qiyemingcheng

shensuchuligongzuozonghezhishu

1

minhangkuaidi

100

2

suningyigou

100

3

zhaijisong

100

4

zhongwaiyun-kongyun

100

5

zhongtongkuaidi

99.47

6

jitusudi

99.34

7

yousu

99.29

8

debangkuaidi

98.07

9

ups

98.04

10

shunfengsuyun

98.01

11

yundakuaidi

97.38

12

suer

94.80

13

baishikuaidi

94.70

14

yuantongsudi

94.31

15

tiantiankuaidi

94.05

16

ems

92.80

17

jingdongkuaidi

90.10

18

dhl

86.32

19

kuayuesuyun

81.80

20

fedex

81.77

21

disifang

81.12

22

shentongkuaidi

79.02

平均

93.65

  zhu: 1.shensuchuligongzuozonghezhishu,shiduiqiyeshensuchuligongzuozhiliangdezonghepingjia,genjuqiyeshensuchuligongzuoshuipingyougaodaodipaixu。zonghezhishuxiangtongshi,anqiyemingchengpinyinshouzimushengxupailie。

  2.zonghezhishukaohecanshubaohanyicijieanlv、yuqilv、qiyedafubuguifanlv、 qiyedafubushushilv、gongzuomanyilvdengwugezhibiao。(shujulaiyuanyuxitongzidongshengcheng)

  si、shengjiyouzhengguanlijigoushensuchuligongzuozonghezhishuqingkuang

  shengjiyouzhengguanlijigoushensuchuligongzuozonghezhishupingjunwei96.01,gaoyuquanguopingjunshudediquyou21ge,diyuquanguopingjunshudediquyou10ge。

省级邮政管理机构申诉处理工作评价表

xuhao

diqu

shensuchuligongzuozonghezhishu

1

beijing

100

2

fujian

100

3

guizhou

100

4

hebei

100

5

hubei

100

6

hunan

100

7

qinghai

100

8

shanxi

100

9

xizang

100

10

xinjiang

100

11

sichuan

99.91

12

jilin

99.40

13

liaoning

99.33

14

jiangxi

99.20

15

henan

99.04

16

yunnan

98.42

17

anhui

98.09

18

zhongqing

98.05

19

gansu

97.87

20

heilongjiang

97.57

21

hainan

96.56

22

shanghai

95.99

23

neimenggu

95.40

24

guangxi

94.68

25

jiangsu

88.93

26

zhejiang

86.97

27

shanxi

86.42

28

guangdong

86.39

29

tianjin

86.25

30

shandong

85.93

31

ningxia

85.88

平均

96.01

  zhu: 1.shensuchuligongzuozonghezhishu,shiduishengjiyouzhengguanlijigoushensuchuligongzuozhiliangdezonghepingjia,genjushengjiyouzhengguanlijigoushensuchuligongzuoshuipingyougaodaodipaixu。zonghezhishuxiangtongshi,andiqumingchengpinyinshouzimushengxupailie。

  2.zonghezhishukaohecanshubaohanyicijieanlv、yuqilv、zhengquelv、gongzuomanyilvdengsigezhibiao。(shujulaiyuanyuxitongzidongshengcheng)

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